Frequently Asked Questions
Orders & Shipping
Our return policy is flexible. I know that when you order a product for your boat, you cannot always test it immediately.
Therefore, you can return the product within 90 days of purchase. The product must be in the same condition as you received it.
Please contact us before returning the product.
You can track your order using the tracking number provided in your order confirmation email.
Visit our tracking page and enter your tracking number to see the status of your shipment.
Yes, we ship to most countries worldwide. Shipping costs will apply and are calculated at checkout.
Please see the overview here: Shipping costs
Installation
Yes, the product works on steel ships.
The magnetic field is affected by the steel — the closer it is, the more the compass is influenced.
The product will work, but the accuracy may be reduced.
The compass should ideally be placed as far away from steel as possible.
The magnetic field is affected by the steel — the closer it is, the more the compass is influenced.
The product will work, but the accuracy may be reduced.
The compass should ideally be placed as far away from steel as possible.
The autopilot supports a variable resistance–based rudder sensor, often called a potentiometer.
A potentiometer (or "pot" for short) is like a volume knob that changes electrical resistance when you turn it. Imagine a water pipe with an adjustable valve — turning the knob controls how much flows through.
The potentiometer has 3 wires:
- One connects to power (+)
- One connects to ground (–)
- The middle wire sends a signal that changes with the position
For the rudder sensor, this means the position of your boat’s rudder can be measured as you steer!
3-wire potentiometer
The most common type is a 3-wire potentiometer.A potentiometer (or "pot" for short) is like a volume knob that changes electrical resistance when you turn it. Imagine a water pipe with an adjustable valve — turning the knob controls how much flows through.
The potentiometer has 3 wires:
- One connects to power (+)
- One connects to ground (–)
- The middle wire sends a signal that changes with the position
For the rudder sensor, this means the position of your boat’s rudder can be measured as you steer!
| Manufacturer/Model | + (Voltage supply 3.3V) | – (Ground) | S (Signal to autopilot) | Notes |
|---|---|---|---|---|
| Raymarine | Red | Green | Blue | |
| Octopus | Red | Black | White | |
| Vetus | Remove the circuit board and connect directly to the potentiometer | |||
| Simrad | Not supported | |||
| TMQ | Blue | Green | ||